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Tech Specs
Server Technology
The Web Help Desk software is deployed as a Java servlet running under the Apache Tomcat 7 servlet container (included in the installation). A compatible Java 6 Runtime Environment (JRE) is included for all platforms except Mac OS X and Solaris, which have a pre-installed JRE. Because the application is 100% pure Java, you have the freedom to install the Web Help Desk server-side software on the operating system of your choice without the worry of OS lock-in.
Supported Operating Systems
- Apple Mac OS X 10.5 (Intel) or later
- Microsoft Windows 2003 or later
- Red Hat Linux
- Debian Linux
- Sun Solaris 8 or later
Database Support
- MySQL 5 or later
- Microsoft SQL Server 2005 or later
- Oracle 8i or later
- OpenBase SQL
- PostgreSQL 8 or later
- FrontBase 4 or later - An embedded FrontBase database is included for Mac OS X and Windows installations for instant functionality.
- The application and database are not required to run on the same server or operating system — mix and match hardware, database and operating systems to best suit your needs.
For more Web Help Desk server-side software Technical Specifications and Technical Requirements, please download the Web Help Desk Administrator's Guide PDF.
